Policies

No Show & Late Cancellations

If you miss a session without canceling, or cancel with less than 24 hour notice, the EverWhen Therapy, LLC policy is to collect the amount of $100. It is important to note that insurance companies do not provide reimbursement for cancelled sessions or no shows; thus, you will be responsible for the fee as described above. If it is possible, your therapist will try to find another time to reschedule the appointment. In addition, you are responsible for coming to your session on time; if you are late, your appointment will still need to end on time. EverWhen Therapy, LLC has the right to terminate services at any point during treatment.

Inclement Weather

All clients should contact their therapist to determine if the office is closed for in office sessions. Often the office remains open or your therapist may provide a telehealth session.

Confidentiality

Confidentiality means that EverWhen Therapy, LLC has a responsibility to safeguard information obtained during counseling. All identifying information about your assessment and treatment is kept confidential, except as mandated by law. You must sign a release of information before any information about you is given to anyone, except as mandated by law. In certain situations, mental health professionals are required by law to reveal information obtained during therapy to other persons or agencies without your consent. In such situations, EverWhen Therapy, LLC is required to inform you of these actions. Please note the following exceptions to confidentiality:

• Confidentiality does not apply to cases of suspected abuse/neglect of children or the elderly. • Confidentiality does not apply to cases of potential harm to self or others. • A mental health professional may disclose confidential information in proceedings brought by a client against a professional. • Confidentiality does not apply to cases involving criminal proceedings, except communications by a person voluntarily involved in a substance abuse program. • Confidentiality may not apply in cases involving legal proceedings affecting the parent-child relationship. • Confidentiality may not apply to cases involving a minor child. In such cases, the mental health professional may advise a parent, managing conservator or guardian of a minor, with or without minor’s consent, of the treatment needed by or given to the minor.

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