Our Policies
Cancellations, Confidentiality, Payments
Our policies are designed to help set clear expectations and make your experience with EverWhen Therapy as positive as possible. Below, you can review information about late appointments and cancellations, confidentiality, and other important practice guidelines. We encourage you to familiarize yourself with these policies and contact us with any questions!
Appointment Cancellations
We understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 24 hours’ notice. Appointments canceled within this 24-hour window will not be charged a cancellation fee.
Missed Appointments & Late Cancellations
If you miss a scheduled session or cancel with less than 24 hours’ notice, you will be charged a $100 fee.
Insurance does not cover missed appointments or late cancellations, so this fee is solely your responsibility.
When possible, your therapist will work with you to find another time to reschedule. EverWhen Therapy, LLC reserves the right to end services at any point during treatment.
Late Appointment Arrivals
Please arrive on time for your scheduled session.
A fee of $45 may be implemented if clients are more than 10 minutes late.
If you arrive late, your appointment will still end at the originally scheduled time so your therapist can stay on schedule for other clients.
Inclement Weather
You should contact your therapist directly to confirm whether in-person sessions are affected by inclement weather. In many cases, the office may remain open, however your therapist may be able to offer a telehealth session instead if you feel that driving conditions are unsafe.
Treatment Cost Transparency
Under the No Surprises Act, self-pay clients receive a Good Faith Estimate outlining the expected cost of therapy sessions for the year and must review and accept it before beginning services. The estimate covers session fees only and does not include no-show or late-cancellation fees, report writing, phone calls lasting more than 15 minutes, requested meetings or consultations, or other additional services.
For more information on payments, please visit Insurance & Payments.
Payment Policies
Credit & Debit Card Payments
Credit and debit card payments are strongly preferred and are processed online. Clients are required to keep a valid card on file for payment.
In-Person Payments
For in-office services, we will charge the credit card on file. Cash or check may occasionally be accepted on a case-by-case basis.
HSA/FSA Payments
Online payments made with an HSA/FSA cards may be used for eligible services when accepted by the card issuer.
Third-Party Payments
We do not accept virtual credit card payments from third-party payors. Any third-party payments must be issued by check payable to EverWhen Therapy, LLC.
Medication Management
Our therapists can assess symptoms and, when permitted by their credentials and scope of practice, provide mental health diagnoses to develop a treatment plan tailored to your needs. EverWhen Therapy does not prescribe or manage medication. If medication may be helpful as part of your care, we highly recommend working with Dr. Sanskruti Upasani or Dr. Norman Jacobowitz.
Confidentiality
Confidentiality means that EverWhen Therapy, LLC has a responsibility to safeguard information obtained during counseling. All identifying information about your assessment and treatment is kept confidential, except as mandated by law.
You must sign a release of information before any information about you is given to anyone, except as mandated by law. In certain situations, mental health professionals are required by law to reveal information obtained during therapy to other persons or agencies without your consent. In such situations, EverWhen Therapy, LLC is required to inform you of these actions.
Please note the following exceptions to confidentiality:
• Confidentiality does not apply to cases of suspected abuse/neglect of children or the elderly.
• Confidentiality does not apply to cases of potential harm to self or others.
• A mental health professional may disclose confidential information in proceedings brought by a client against a professional.
• Confidentiality does not apply to cases involving criminal proceedings, except communications by a person voluntarily involved in a substance abuse program.
• Confidentiality may not apply in cases involving legal proceedings affecting the parent-child relationship.
• Confidentiality may not apply to cases involving a minor child. In such cases, the mental health professional may advise a parent, managing conservator or guardian of a minor, with or without minor’s consent, of the treatment needed by or given to the minor.